Design, integration and installation of automation solutions are just the beginning. Perhaps more important is Day 2 support – ensuring 100% efficiency 100% of the time.
By putting smart service and support deliverables in place, your maintenance leans more toward preventative and proactive rather than reactive. Day 2 services and support should include tool audits to monitor wear and replacement needs. Controls and programming updates should automatically push to you rather than you needing to ask. And when you have real issues, you should expect a team on call and ready to jump in to minimize disruptions to your production processes and outputs.
If this is a foreign concept to you, then automationmag.com has some thoughts on what you should expect. And, when you are ready to take the next step and expect more, we are here to help.